Frequently Asked Questions (FAQ)
Click on any question to expand the full answer.
After logging in to Milvet, look for your profile icon at the top right of the dashboard. Click it and go to "My Account". You'll find two main sections here —
- Bet History: A full list of all sports and casino bets, including the amount, odds, result, and date and time of each. You can filter by specific dates or game types.
- Transaction History: A full record of all deposits and withdrawals — including amount, payment method, status (completed / pending / cancelled), and date.
- Bonus History: Which bonus you received, how much has been used, and how much remains.
Your last 90 days of history are typically available to view directly. If you need older records, contact support and they'll be sent to you by email. History is accessible on both the app and website — everything syncs under the same account.
Milvet currently has over a thousand slot games from a wide range of providers and themes. They can broadly be grouped into a few categories:
- Classic Slots (3-Reel): Classic-style, straightforward games. Small stakes, simple rules — perfect for beginners.
- Video Slots (5-Reel): High-quality graphics, multiple paylines, and bonus features included. This is the most played category on Milvet.
- Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool. The jackpot can run into crores of BDT — these are the most thrilling games on Milvet.
- Megaways Slots: The number of pay-lines changes with every spin — sometimes giving you over 100,000 ways to win.
- Crash Game: Unlike slots, but in the same category — a multiplier keeps climbing and you need to cash out at the right moment.
KYC (Know Your Customer) is an internationally recognized identity verification process required by all licensed gaming platforms. You don't need to complete KYC when registering with Milvet, but it must be done before your first withdrawal. It serves two purposes — securing your account and preventing money laundering and fraud.
Required Documents:
- National ID Card (NID): Both front and back sides. Images must be clear and in color.
- Payment Method Verification: The bKash/Nagad/Rocket number you withdraw to is verified to confirm it's registered under the same name as your NID.
- Selfie (where applicable): You may occasionally be asked to take a selfie holding your NID — particularly for large withdrawals.
To submit documents, go to the "Verification" section in your account settings. Verification is usually completed within 24–48 hours, and you'll receive confirmation via email or SMS. Once KYC is done, you won't need to repeat it.
A wagering or playthrough requirement is a multiplier that determines how many times you must bet your bonus before you can withdraw it. Milvet's bonuses typically state this condition clearly — for example, "20x" means you must wager the bonus amount 20 times.
Here's an example to illustrate:
- You deposit ৳500 and receive an additional ৳500 as a 100% welcome bonus.
- If a bonus has a 20x wagering requirement: ৳500 × 20 = ৳10,000 in total bets required.
- Not every bet contributes equally — slots count at 100%, sports betting typically at 100%, while Live Casino may contribute less.
- Once the wagering requirement is met, winnings from the bonus become withdrawable.
To check your current wagering progress, go to the "Bonus" section of your account — a progress bar shows how much you've completed. Wagering requirements vary by bonus, so read the terms carefully before claiming.
Milvet's responsible gaming tools are located under the "Responsible Gaming" section in your account settings. Log in and go to Settings → Responsible Gaming to access the following tools:
- Deposit Limit: Set a daily, weekly, or monthly deposit limit — it takes effect immediately. Reductions apply instantly; increases require a 24-hour waiting period.
- Loss Limit: If your losses exceed a set amount, betting will be stopped automatically.
- Cooling-Off Period: Temporarily suspend your account for anywhere between 1 and 30 days — it reactivates automatically once the period ends.
- Time Limits & Reality Check: Set a time limit for each session — you'll get a reminder when it runs out.
- Self-Exclusion: To suspend your account for 6 months, 1 year, or permanently, contact support — it takes effect within 24 hours.
Milvet offers multiple support channels — all available in Bengali. You can reach us through any of the following for any issue:
- Live Chat (Fastest): Use the chat button in the bottom-right corner of the website or app. An agent typically connects within 2–5 minutes. Available 24/7.
- Email: support@milvet.best — Email is best for complex matters, document submissions, or complaints. Responses typically arrive within 2–12 hours.
- Peak Hours Support: The fastest response times are between 8 AM and 12 AM Bangladesh time. For urgent matters, use live chat.
For cancelled or abandoned matches, Milvet follows international Sports Betting rules. The outcome varies depending on the situation:
- Cancelled Before the Match Starts: The full stake is automatically refunded to your account. For parlay bets, the cancelled event is removed and the remaining selections form a revised bet.
- Match Suspended Mid-Game (Expected to Resume): If play resumes within 48–72 hours, the bet remains valid and is settled based on the final result.
- Match Permanently Cancelled: If the match is not completed within the scheduled time, the bet is voided and the full stake is refunded.
- If the minimum overs/time have been completed: In cricket, some markets become settleable once more than 5 overs have been played — specific rules depend on the market type.
Refunds are generally returned to your account within 3–24 hours. If the transaction history shows a status of "Void" or "Refunded", the refund has been processed.